Skip to main content

How To Fix A Blank Screen or Missing Catalog In Musio

  • Updated

The first part of this article will walk you through what to do if you open the Musio app and see a blank screen with a missing catalog. The second part will show you what to do if you open an individual library in Musio and the articulation/patches list is missing and it's just a blank screen.

 

Fixing A Blank Musio Screen or Missing Catalog

 

1. Log Out and Back Into Musio Connect

  1. Open Musio Connect (Musio’s companion app).
  2. In the top-right corner, you’ll see your email address and a (Log Out) button. Click it.
  3. Log back in by manually typing your email address and password (avoid auto-filling or copy-pasting).

 

2. Update the Catalog

  1. Open Musio Connect.
    1. At the top-left, select Catalog, then choose Update Catalog.
  2. Open Musio.
    1. At the top left, click the Catalog Refresh button, just under the Search bar.

 

3. Reset the Assets Folder

If the catalog is still blank, try the following:

  1. Close your DAW, Musio, and Musio Connect (make sure none of these apps are running).
  2. Navigate to:
    • macOS: /Users/Shared/Musio Connect/Assets
      • If you can’t see the Library folder, press Shift + Command + . (period) to reveal hidden folders.
      • Windows: C:\Users\Public\Documents\Musio Connect\Assets
  3. Delete the Assets folder.
  4. Relaunch Musio Connect.

 

4. Reinstall Musio

If the steps above didn’t work, a fresh reinstall might help. Please follow the instructions in this article to reinstall Musio.

 

 

What To Do If You Open A Sample Library and The Articulations List Is Missing

  • Exit Musio Connect and all Musio instances, then relaunch.
  • Toggle the 'Show Purchased Only' button (wallet icon) on and off (it is at the top right in Musio next to the 'Show Downloaded Only' button).
  • Click the Catalog Refresh button under the search bar on the left.
  • Reload the Musio instance.

 

Need More Help?

If these steps don’t resolve the issue, we’re here to help! Email our Support team at support@musio.com with the following:

  1. A description of the issue and the steps you’ve already tried.
  2. Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
  3. Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).

Send Log Files from Musio:

  1. Open Musio.
  2. Click the three-line menu in the top-right corner.
  3. Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!

Related articles