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How To Fix A Blank Screen or Missing Catalog In Musio

  • Updated

If you've opened Musio and the catalog appears blank, don’t worry—this can usually be fixed with a few simple steps. Follow the instructions below to resolve the issue:

 

1. Log Out and Back Into Musio Connect

  1. Open Musio Connect (Musio’s companion app).
  2. In the top-right corner, you’ll see your email address and a (Log Out) button. Click it.
  3. Log back in by manually typing your email address and password (avoid auto-filling or copy-pasting).

2. Update the Catalog

  1. Open Musio Connect.
  2. At the top-left, select Catalog, then choose Update Catalog.

3. Reset the Assets Folder (macOS)

If the catalog is still blank, try the following:

  1. Close your DAW, Musio, and Musio Connect (make sure none of these apps are running).
  2. Navigate to:
    /Users/your_username/Library/Application Support/Musio Connect/Assets
    • If you can’t see the Library folder, press Shift + Command + . (period) to reveal hidden folders.
  3. Delete the Assets folder.
  4. Relaunch Musio Connect.

4. Reinstall Musio

If the steps above didn’t work, a fresh reinstall might help.

For Windows:

  1. Open the Start Menu and search for Add or Remove Programs.
  2. Under Apps and Features, locate Musio, then select Uninstall.
    • When prompted, choose No if asked whether you want to remove your downloaded instruments (this keeps your instruments).

For macOS:

  1. Use the Musio Uninstaller Tool to remove the app.
    • When prompted, select No if asked whether you want to remove your downloaded instruments.
  2. If the uninstaller doesn’t work on your version of macOS, click here for manual uninstallation instructions.

Reinstall Musio:

  1. Log in to portal.musio.com.
  2. In the top-right corner, click one of the installer buttons to download and reinstall Musio.
  3. Open Musio and check if the catalog is now loading correctly.

Need More Help?

If these steps don’t resolve the issue, we’re here to help!

Email Our Support Team at support@musio.com with the following:

  1. A description of the issue and the steps you’ve already tried.
  2. Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
  3. Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).

Send Log Files from Musio:

  1. Open Musio.
  2. Click the three-line menu in the top-right corner.
  3. Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!

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