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What To Do When Every Library in the Catalog Has a Store Icon Over It

  • Updated

If you open the Musio catalog and every single sample library collection is dimmed and has a Store icon in the top right corner, and you're not able to use any of your authorized instruments, this is most likely a UI bug. Here are some steps:

 

Step 1: Update Musio

Make sure you’re using the latest version of Musio.

  1. Open Musio Connect (Musio’s companion app).

  2. Look in the bottom-left corner for a red Update link.

  3. If you see one, click it and follow the prompts to install the latest update.

 

Step 2: Check Your System Time Settings

If updating doesn’t help, the issue might be caused by a time mismatch between your operating system and Musio. If your system clock is even slightly off, it can sometimes interfere with license verification.

Follow these guides to check your time settings:

 

Step 3: Log Out and Back In

  1. Close your DAW session.

  2. In Musio Connect, click Log Out (next to your email address in the top-right corner).

  3. Launch your DAW again.

  4. Log back into Musio Connect.

 

Check if the issue persists.

 

Step 4: Send Diagnostic Files

If the steps above don’t resolve it, please send us some diagnostic files so we can take a closer look.

 

1. Musio Log Files

  • In Musio, click the three-line menu in the top-right corner.

  • Choose Submit Feedback, and make sure Include Log Files is checked.

2. Musio Connect Settings File

  • Mac: ~/Library/Application Support/Musio Connect/Musio Connect Settings.config

  • Windows: C:\Users\%USERNAME%\AppData\Roaming\Musio Connect\Musio Connect Settings.config

3. Content Available Authorization File

  • Mac: ~/Library/Application Support/Musio Connect/{user-id}-content_available.json

  • Windows: C:\Users\%USERNAME%\AppData\Roaming\Musio Connect\{user-id}-content_available.json

 

The log files will be sent automatically when you use Submit Feedback, but please attach the remaining two files to your email reply. These will help our team identify what’s causing the issue.

 

Step 5: Try a Temporary Workaround

While we continue investigating, you can often get things working again with these steps:

  1. Close your DAW.

  2. Open Musio Connect manually.

  3. Then reopen your DAW and load your session.

 

Your instruments should now load correctly.

 

Need More Help?

If you’ve tried all of the above and are still seeing the error, please contact us at support@musio.com. Include the files listed above and let us know what steps you’ve already tried. We’ll do our best to get you back up and running quickly.

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