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Instruments Stuck On “Verifying Files”

  • Updated

If your instruments are getting stuck on “Verifying Files”, we’re here to help. This issue was resolved in a Musio update, so most users shouldn’t encounter it, but if you’re still seeing it, follow these steps:

 

Step 1: Make Sure Musio is Up to Date

First, check that you’re running the latest version of Musio.

  • Open Musio Connect
  • Find the red update link in the bottom left hand corner.
  • Click the link to launch the installer and follow the steps to update Musio.

Once updated, relaunch Musio and see if the problem is resolved.

 

Step 2: Manually Repair the Instruments

If you're still seeing the issue after updating, try repairing the instruments manually:

  1. Open Musio Connect
  2. Click Instruments in the top-left menu
  3. Choose Verify Instruments
  4. Then select Repair All Instruments

This will force a recheck of the files and could repair anything that’s causing issues.

 

Step 3: If It Still Doesn’t Work

If the issue remains, our team will take a closer look. Please email our Support team at support@musio.com with the following file so we can help:

 

Mac:

~/Library/Application Support/Musio Connect/{USER-ID}/Inventory/Inventory.db

 

Windows:

C:\Users\%USERNAME%\AppData\Roaming\Musio Connect\{USER-ID}\Inventory

 

Once we receive that, our team may be able to send you a new inventory file to replace the old one and get everything working again. Thank you!

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