If you’re experiencing sound stuttering, glitching, or audio dropouts when playing chords or otherwise using Musio, it’s usually related to CPU performance and/or drive configuration. Let’s walk through some steps to fix this issue:
- Identify the Problematic Instruments
- Does the stuttering happen with specific patches, like Legato, Ensemble, or Keyswitch patches?
- These patches require more CPU power due to their larger sample sizes.
- If you have multiple instruments of this kind in the same Musio instance, try splitting them into separate instances to see if that improves performance.
- Update Musio to the Latest Version
- Open Musio Connect.
- Check for a red update link in the bottom-left corner. If it’s there, click it to install the latest version.
- Check Your External Hard Drive (If applicable)
- Ensure your external hard drive is securely connected. If you’re using a hub, try connecting the drive directly to your computer.
- On Mac, check the drive format:
- Right-click the drive, select Get Info, and look under Format.
- Avoid EXT4 or ExFAT formats, as they are not optimized for macOS. Consider reformatting to macOS Journaled or APFS for better performance. (Back up your data before reformatting, as this process erases all files.)
- Enable Additional Voice Killing
- Open Musio Connect, click Settings, and scroll to the Plugin/Standalone section.
- Enable the Additional Voice Killing option to reduce CPU load by terminating extraneous voices.
- Adjust Sample Preload Size
- In the same Settings section, find Sample Preload Size and try increasing it. This buffers more sample data into your RAM, which can improve performance.
- Disable Built-In Reverb (Optional)
- If needed, to save more CPU power, disable the built-in reverb by clicking Disable Built-In Reverb in the Plugin/Standalone section.
- Increase Audio Buffer Size
- Open Musio, then go to Settings > Audio/MIDI Settings (accessible from the top of your desktop, next to the Musio menu).
- Increase the Audio Buffer Size to reduce audio glitches.
- Experiment with Sample Location
- If none of the steps above helped, try moving your samples to your computer’s internal drive or another external drive.
- To do this, open Musio Connect, click Instruments, and change the Samples Location at the top.
Need More Help?
If these steps don’t resolve the issue, we’re here to help!
Email Our Support Team at support@musio.com with the following:
- A description of the issue and the steps you’ve already tried.
- What kind of external hard drive you are using and the format.
- How many instances of Musio you’re running in your session (if using it in a DAW).
- How many instruments are loaded per instance of Musio.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
Send Log Files from Musio:
- Open Musio.
- Click the three-line menu in the top-right corner.
- Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!