If you're using an instrument in Musio and suddenly hear a pop sound and all audio drops away, a fix went out for this and so updating Musio should solve this issue:
Update Musio
Make sure you’re using the latest version of Musio:
- Open Musio Connect (Musio’s companion app).
- Check for a red update link in the bottom-left corner.
- If you see it, click it to download and install the latest version.
Need More Help?
If updating Musio doesn't solve the issue, you can temporarily fix it by reloading Musio as a plug-in or disabling and enabling it again. However, definitely reach out to our Support team at support@musio.com with the following information so we can help get this solved:
- Let us know if this is happening on any specific instrument(s) and which ones.
- If you can consistently recreate it by pressing a specific key, for example, let us know that information also so we can replicate it.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
- Let us know if the pop/silence happens after an offline bounce or a sample rate change or not.
DAW Session File:
If possible, share the DAW session where the issue occurs:
- Zip the session file.
- Attach it to an email or share it via Google Drive or Dropbox.
Send Log Files from Musio:
- Open Musio.
- Click the three-line menu in the top-right corner.
- Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!