If Musio stops producing sound and you find yourself reloading it, creating new tracks, or disabling and enabling it to fix the issue temporarily, let’s work through some steps to resolve this:
Step 1: Update Musio
Make sure you’re using the latest version of Musio:
- Open Musio Connect (Musio’s companion app).
- Check for a red update link in the bottom-left corner.
- If you see it, click it to download and install the latest version.
Need More Help?
If that step doesn't resolve the issue, we’re here to help! Email Our Support Team at support@musio.com with the following:
- Let us know if this is happening on any specific instrument(s) and which ones.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
- Let us know if the pop/silence happens after an offline bounce or a sample rate change or not.
DAW Session File:
If possible, share the DAW session where the issue occurs:
- Zip the session file.
- Attach it to an email or share it via Google Drive or Dropbox.
Send Log Files from Musio:
- Open Musio.
- Click the three-line menu in the top-right corner.
- Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!