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Error Message: “Could Not Grant Shared Write Access While Finalizing File Permissions”

  • Updated

This issue was addressed with a fix in a recent Musio update, so the first step is to make sure you’re on the latest version:

 

Step 1: Update Musio to the Latest Version

  1. Open Musio Connect (Musio’s companion app).
  2. Look in the bottom-left corner for a red Update link.
  3. If it appears, click it and follow the prompts to install the latest version of Musio.

 

After updating, open Musio again and check if the issue is resolved.

 

Step 2: Check Sample Location Permissions

Sometimes, this error can happen if Musio doesn’t have permission to write to your sample library location. To check this:

  1. Open Musio Connect.
  2. Click Instruments in the top-left menu.
  3. Look at the path listed under Samples Location at the top of the window.

 

Then, make sure that folder has Read & Write permissions. To check that, please follow the steps in this article (depending on your operating system) to grant read & write permissions at this location.

 

Step 3: Check the Temporary Downloads Location

  1. In Musio Connect, go to Settings.
  2. Under the Downloads section, look at your Temporary Downloads Location.

 

Is it set to the default location?

  • Mac default:
    /Users/Shared/Musio Connect/Musio Downloads
  • Windows default:
    C:\Users\Public\Documents\Musio Connect\Musio Downloads

 

If it’s set to a custom location, try switching back to one of the defaults and restarting Musio.

 

Step 4: Are You Using Multiple User Accounts?

Sometimes permission issues can occur if:

  • You’re using a standard account instead of an admin account, or
  • You installed Musio from one user account but are using it on another.
  • If so, please try using the admin account or whichever account Musio was installed on.

 

Still Need Help?

We’re happy to take a closer look. Please send us the log files from Musio:

  1. Open Musio.
  2. Click the three-line menu in the top-right corner.
  3. Select Submit Feedback.
  4. Check the box for Include Log Files.

 

This will send your logs directly to our Support team so we can investigate further. You can also email us at support@musio.com. Thanks for your patience!

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