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Error Message: "Missing Samples"

  • Updated

Please follow these steps to resolve a "Missing Samples" error message:

 

1. Update Musio

  1. Open Musio Connect (Musio’s companion app).

  2. If you see a red update link in the bottom-left corner, click it.

  3. Follow the prompts in the installer to install the latest version of Musio.

 

2. Verify and Repair All Instruments

  1. In Musio Connect, open the Instruments dropdown in the top-left corner.

  2. Select Verify Instruments.

  3. Once the verification finishes, click Repair All Instruments.

 

Tip:
If you’ve previously downloaded multiple versions of the same instrument, be sure to run Verify Instruments and Repair All (as opposed to just verifying and repairing one instrument) so that every version is properly checked.

 

3. Send Your Musio Database File (.db)

If you’re still seeing the error, please send us a copy of your Musio database file:

  • Windows: C:\ProgramData\Musio Connect\Musio.db

  • Mac: /Users/Shared/Musio Connect/Musio.db

 

Attach this file to your support ticket or email when contacting our team.

 

4. Send Musio Log Files

  1. Open Musio.

  2. Click the three-line menu in the top-right corner.

  3. Select Submit Feedback.

  4. Make sure the Include Log Files box is checked.

 

This will send diagnostic logs to our team to help identify what’s causing the missing samples.

 

Still having trouble?

If you’ve tried all the steps above and are still seeing “Missing Samples,” please contact our support team at support@musio.com. 


Be sure to include:

  • Your .db file (from Step 3)

  • Confirmation that you ran Verify Instruments and Repair All

  • A brief description of when the error appears (e.g., on startup, after loading a specific instrument, etc.)

 

We’ll review your files and get back to you as soon as possible!

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