This error may occur due to a recent Windows update, and our team is actively investigating the issue. In the meantime, the most efficient way to resolve it is by reinstalling Musio. Follow the steps below:
Step 1: Uninstall Musio
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For Windows:
- Open Add or Remove Programs from the Start menu.
- Under Apps and Features, search for Musio and select Uninstall.
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For macOS:
Use this uninstaller tool. If this uninstaller app doesn’t open on your version of OS, please click this link to find instructions on how to manually uninstall Musio.
Step 2: Reinstall Musio
- Log into your account at portal.musio.com.
- Click one of the installer buttons in the top right corner to download the latest version of Musio.
- Run the installer to complete the installation.
Need More Help?
If the issue persists, here’s how you can help us investigate further:
1. Contact Our Support Team
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Email us at support@musio.com with:
- A description of the issue and the steps you’ve already tried.
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Answers to the following questions:
- Did you recently reinstall Musio or move your Musio samples (just prior to getting the error message)?
- What is your operating system and version (e.g., macOS Ventura 13.0 or Windows 11)?
- What is your digital audio workstation (DAW) and its version (e.g., Ableton Live 11)?
2. Send Log Files from Musio
- Open Musio.
- Click the three-line menu in the top-right corner.
- Select Submit Feedback and ensure the Include Log Files box is checked.
- This will send the logs directly to us and help us investigate the issue further. Thank you!