This error message typically appears when the drive storing your Musio samples is out of storage space or if there’s an issue with the instrument files. Here’s how to resolve it:
Step 1: Check the Samples Location
- Open Musio Connect (Musio's companion app).
- At the top of the page, check the Samples Location to ensure it’s pointing to the correct folder where your samples are stored.
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Verify that the selected location:
- Has enough free space (we recommend 200–500 GB depending on the number of instruments downloaded or planned).
- Has read/write permissions (click here for instructions on how to check disk permissions).
Step 2: Ensure Musio Is Updated
- Open Musio Connect.
- Look for a red Update link in the bottom-left corner.
- If an update is available, click it to install the latest version of Musio.
- After updating, check if the error persists. If it doesn’t, the issue is solved! If it persists, please try Step 3:
Step 3: Repair the Affected Instrument(s)
- Open Musio Connect and go to the Instruments page.
- Locate the instrument showing the error.
- Click the instrument to highlight it, then click Verify Files followed by Repair in the bottom right hand corner.
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If this resolves the issue, and there is more than one instrument affected, you can repair all affected instruments at once:
- Click the Instruments drop-down menu in the top-left corner of Musio Connect.
- Select Verify Instruments to identify issues.
- Click Repair All Instruments to fix them simultaneously.
Need More Help?
If the steps above don’t resolve the issue, please contact our Support team at support@musio.com. Provide the following details to help us investigate:
- A description of the issue and the steps you’ve already tried.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
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Log files from Musio (these help us investigate the problem). Here’s how to send those:
- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback.
- Check the Include Log Files box, and the logs will be sent directly to us. Thank you!