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Error Message: “Pre-Install Validation Error”

  • Updated

This error typically occurs if the version of Musio on your computer is outdated and cannot load the instrument you’re trying to download. Follow these steps to resolve the issue:

 

Step 1: Update Musio

  1. Open Musio Connect (Musio’s companion app).
  2. Check for a red Update link in the bottom-left corner.
  3. If an update is available, click the link and install the latest version of Musio.

Step 2: Check for Version Mismatch

If the issue persists after updating, Musio and Musio Connect may be on different versions. Both apps must be on the same version to work together.

  1. Check Musio’s version:
    • Open Musio, click the three-line menu in the top-right corner, and find the version number at the bottom.
  2. Check Musio Connect’s version:
    • Open Musio Connect, and locate the version number at the bottom-left corner.

If the version numbers are different, proceed with a fresh reinstall as outlined below.

 

Step 3: Perform a Fresh Reinstall

For Windows:

  1. Open the Start menu and search for Add or Remove Programs.
  2. Under Apps and Features, locate Musio, then select Uninstall.

For macOS:

  1. Use this Musio macOS uninstaller app.
    1. Note: this will only work on Musio v1.38.8 or above.
      1. Use the previous macOS uninstaller if on an earlier version of Musio.
      2. If neither macOS uninstaller apps work on your OS, follow these manual uninstall instructions.

After uninstalling, log in to portal.musio.com and click one of the installer buttons in the top-right corner to reinstall Musio.

 

Step 4: Check Your External Drive

If you’re still getting this error message after updating and reinstalling, and you’re using an external drive, this error may be caused by lower read/write speeds or reliability issues. Try these steps:

  1. Uninstall Musio again using the steps above.
  2. When reinstalling, choose either an internal drive on your computer or a more reliable external drive than the one pointed to previously.
  3. Test if the error is resolved with this new setup.

Need More Help?

If the steps above don’t resolve the issue, please contact our Support team at support@musio.com. Provide the following details to help us investigate:

  • A description of the issue and the steps you’ve already tried.
  • Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
  • Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
  • Log files from Musio (these help us investigate the problem). Here’s how to send those:
    • Open Musio and click the three-line menu in the top-right corner.
    • Select Submit Feedback.
    • Check the Include Log Files box, and the logs will be sent directly to us. Thank you!

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