This error occurs when Musio is unable to locate the necessary files for an instrument. Follow the steps below to resolve the issue:
Step 1: Verify and Repair an Instrument
- Open Musio Connect (Musio’s companion app) and go to the Instruments page.
- Select the instrument showing the error.
- Click Verify Files, then select Repair.
If this fixes the issue, great! You can repair all instruments at once to save time:
Repair All Instruments
- Click the Instruments drop-down menu at the top of Musio Connect.
- Select Verify Instruments to find any others that need repairing.
- Go back to the menu and choose Repair All Instruments.
Step 2: Check the Samples Location
If Step #1 didn’t help, sometimes the issue is due to the sample path being incorrect. Here’s how to check:
- In Musio Connect, go to the Instruments page.
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Look at the Samples Location at the top of the page. Ensure it points to the correct folder where your Musio samples are stored.
- If the path is correct, you don’t need to do anything further with this step.
- If the path is incorrect, click Move… and navigate to the folder containing your Musio samples.
- Verify that the location has read and write permissions (how to check disk permissions) and adequate storage space (we recommend 200–500 GB, depending on how many instruments you’ve downloaded or plan to download).
Step 3: Try Standalone Mode
If the issue persists, the problem might be related to your DAW (Digital Audio Workstation).
- Open Musio in standalone mode (outside of your DAW) to see if the instruments load properly. If they do, the issue may be DAW-related.
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If the instruments load in standalone mode but not in your DAW, let us know:
- Which DAW you’re using (e.g., Logic Pro, Ableton, FL Studio).
- The DAW version, as specific settings might help us resolve the issue.
Need More Help?
If the steps above don’t resolve the issue, please contact our Support team at support@musio.com. Provide the following details to help us investigate:
- A description of the issue and the steps you’ve already tried.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
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Log files from Musio (these help us investigate the problem). Here’s how to send those:
- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback.
- Check the Include Log Files box, and the logs will be sent directly to us. Thank you!