While you are using Musio, its companion app, Musio Connect, runs automatically in the background. Musio Connect manages essential tasks like downloading, content management, membership validation, and settings for Musio's functionality.
Musio and Musio Connect need to be on the same version to work together. This error message means the two apps are on different versions and can’t communicate properly.
How to Fix the Issue
The most efficient solution is to reinstall Musio to ensure everything is up-to-date and correctly installed. Here’s how:
Step 1: Uninstall Musio
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For Windows:
- Open Add or Remove Programs from the Start menu.
- Under Apps and Features, search for Musio and select Uninstall.
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For macOS:
Use this uninstaller tool. If this uninstaller app doesn’t open on your version of OS, please click this link to find instructions on how to manually uninstall Musio on macOS.
Step 2: Reinstall Musio
- Close your digital audio workstation (DAW) completely.
- Log in to your account at portal.musio.com.
- Download the latest installer by clicking one of the installer buttons in the top right corner.
- Run the installer to install the latest version of Musio.
Additional Troubleshooting
If you still see this error after reinstalling:
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Check the musio.vst3 File Location
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The musio.vst3 file should be stored in the default location:
- Windows: C:\Program Files\Common Files\VST3
- macOS: Library/Audio/Plug-ins/VST3
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The musio.vst3 file should be stored in the default location:
- Some users have resolved this issue by moving the musio.vst3 file to the correct location if it was accidentally moved or symlinked to another drive or location.
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Contact Support
This should solve the problem! If you’re still experiencing this issue, reach out to us at support@musio.com, explain the issue and what you’ve tried so far, and attach the log files from Musio. To find the logs:- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback.
- Check the Include Log Files box, and the logs will be sent directly to us. Thank you!