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Musio Instrument Download Failure: ‘Extract File’ Error With Random Numbers

  • Updated

If you see an error message that says "Extract File" followed by a long string of random numbers, follow these steps to fix the issue:

 

1. Update Musio to the Latest Version

  • Open Musio Connect.
  • Look in the bottom left corner.
  • If you see a red update link, click it to install the latest version.

Check to see if this resolves the issue. If not, move to Step 2.

 

2. Restart Your Computer

  • A simple restart can often fix download issues. Try rebooting your computer and see if the error persists.

3. Change Your Samples Location

If the error continues, try changing where Musio stores your downloaded instruments:

  • Open Musio Connect.
  • Click the Instruments tab.
  • At the top middle, find Samples Location and click "Move...".
  • Select a new location with enough storage space (200-500GB recommended depending on how many instruments you have downloaded/want to download and potentially more if you download multiple microphone positions for each instrument).
  • Ensure the new folder has read and write permissions.

Try downloading again. If the error is still there, proceed to Step 4.

 

4. Uninstall & Reinstall Musio

If none of the above steps work, perform a clean reinstall of Musio:

 

Windows:

  1. Open Add or Remove Programs from the Start menu.
  2. Find Musio under Apps & Features.
  3. Click Uninstall and follow the prompts.

macOS:

  1. Download the Musio macOS uninstaller app.
    1. Note: this will only work on Musio v1.38.8 or above.
      1. Use the previous macOS uninstaller if on an earlier version of Musio.
      2. If neither macOS uninstaller apps work on your OS, follow these manual uninstall instructions.
  2. Right-click the file and select Open.
  3. Follow these steps:
    • Close all DAW sessions before proceeding.
    • Enter your Mac password if prompted.
    • You’ll see the message "Would you like to uninstall downloaded instruments as well?"
      • Select "No" if you want to keep your downloaded instruments.
      • Select "Yes" if you want to completely remove everything (use only in situations where you want a full reset).

Reinstall Musio:

  1. Log in to your account at portal.musio.com.
  2. Download and install Musio using the installer buttons in the top-right corner.

5. Verify and Repair Instruments

If reinstalling didn’t resolve the issue, follow these steps:

  1. Open Musio Connect.
  2. Click Instruments in the top-left corner (not in the middle).
  3. Click Verify Instruments.
  4. Click Repair All Instruments.

6. Change the Temporary Downloads Location

If the issue persists, try changing the Temporary Downloads Location:

  1. Open Musio Connect and click Settings (middle).
  2. Under the Downloads section at the top, locate Temporary Downloads Location.
  3. Click the red (...) button and select a new location on your internal drive (e.g., /Users/Shared/).

 

Need more help? Contact Support

If your downloads are still failing after following these steps, reach out to our Support team at support@musio.com. To help us resolve your issue faster, please include:

  • A description of the issue and what happened when you tried the troubleshooting steps above.
  • Let us know if you’re using Musio in a DAW or if the issue happens in standalone mode as well.
  • Your operating system & version, and your DAW & version.
  • Your Musio log files (here’s how to send them):
    • Open Musio.
    • Click the three-line menu (top right corner).
    • Select "Submit Feedback" and check the "Include Log Files" box. We’ll get back to you as soon as possible!

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