This error can sometimes occur when Musio cannot properly access certain instrument files. Follow the steps below to resolve the issue:
Steps to Fix the Error
- Close All Relevant Applications
- Ensure that Musio, Musio Connect, and your digital audio workstation (DAW) are closed.
- Navigate to the Musio Connect Folder
- On macOS:
- Click on a blank spot on your desktop.
- From the top menu, select Go → Go to Folder…
- Paste this path into the box and press Enter:
~/Library/Application Support/Musio Connect/
- On macOS:
- Locate and Delete the Inventory Folder
- Inside the Musio Connect folder, look for a folder with a name that appears as a random jumble of letters and numbers (e.g., abdef12345673845693897456).
- Open this folder and then the Inventory folder and locate the Inventory.db file and accompanying .eidf files.
- Go ahead and delete this entire folder.
- Restart Musio
- Relaunch Musio Connect and Musio.
- Check if the instruments now load properly.
Additional Troubleshooting
If the error persists, create a video showing the repair and uninstall process. This will help our Support team diagnose the issue more effectively.
Steps to Record the Process:
- Repair an Instrument
- Open Musio Connect and navigate to the Instruments page.
- Find an instrument with the “Invalid Document Structure” error.
- Click on the instrument, then click Repair (bottom right).
- Confirm that the Status column updates to “Installed.”
- Uninstall and Reinstall an Instrument
- Locate another instrument with the same error.
- Click Uninstall (bottom right) to remove the instrument.
- Open the Musio app, search for the instrument in the catalog, and click the download arrow (or Load) to reinstall it.
- Return to Musio Connect and check if the Status has changed.
Contacting Support
If the issue persists after trying these steps:
- Email Our Support Team at support@musio.com with the following:
- A description of the issue and the steps you’ve taken so far.
- A video that shows the repair and uninstall process outlined above.
- Answer These Questions:
- Are your samples stored on an external drive? If so, is it an HDD or SSD?
- Have you recently migrated to a new computer or updated your operating system?
- Send Log Files from Musio:
- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback and check the Include Log Files box. This will send the logs directly to us. Thank you!