If you encounter this error while trying to update Musio on Windows, don’t worry—we do have a fix available. Please follow these steps:
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Contact Support
- Reach out to our Support team at support@musio.com.
- Let us know that you’re experiencing this error and provide a brief description of the issue.
- Open Musio Connect and find the App Version you’re currently on in the bottom left hand corner. Let us know what that version number is as well.
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Receive the Installer File
- Our team will send you an installer file for the same version of Musio that you are currently using.
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Install the Provided Version
- Use the installer file to reinstall your current version of Musio. This will bypass the error message.
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Update to the Latest Version
- Once the reinstall is complete, log in to portal.musio.com.
- Click one of the installer buttons in the top-right corner to download and install the latest version of Musio. That should solve this issue!
- If you have any further issues with it, don’t hesitate to reach back out to Support.