This error message may be linked to a recent Windows update, and our team is actively investigating the issue. In the meantime, follow this step to resolve it:
Verify and Repair Your Instruments
- Open Musio Connect (Musio’s companion app).
- In the top-left corner, click the Instruments drop-down menu.
- Select Verify Instruments to identify any instruments needing repair.
- Return to the Instruments menu and select Repair All Instruments to fix any issues.
Need More Help?
If the steps above don’t resolve the issue, please contact our Support team at support@musio.com. Provide the following details to help us investigate:
- A description of the issue and the steps you’ve already tried.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
- Log files from Musio (these help us investigate the problem). Here’s how to send those:
- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback.
- Check the Include Log Files box, and the logs will be sent directly to us. Thank you!