This error typically indicates an issue with your internet connection or interference from antivirus software. Follow these steps to resolve the problem:
Step 1: Review Antivirus and Firewall Settings
- Your antivirus or firewall may be blocking Musio’s connection.
- Add (or whitelist) Musio, Musio Connect, and r2.cloudflarestorage.com to the exceptions or allowed apps list in your antivirus or firewall settings.
Step 2: Restart Musio Connect
- If Musio Connect is already running, close it first:
- In Musio Connect, click File > Exit.
- Manually restart Musio Connect to refresh the connection.
- On Windows: Open the Start Menu, search for “Musio Connect,” and launch it.
- On Mac: Press Command (⌘) + Spacebar, type “Musio Connect,” and open it.
Need more help?
If the steps above don’t resolve the issue, please contact our Support team at support@musio.com. Provide the following details to help us investigate:
- A description of the issue and the steps you’ve already tried.
- Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
- Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).
- Log files from Musio (these help us investigate the problem). Here’s how to send those:
- Open Musio and click the three-line menu in the top-right corner.
- Select Submit Feedback.
- Check the Include Log Files box, and the logs will be sent directly to us. Thank you!