Below are answers to common questions regarding taxes and tax exemptions for Musio purchases:
I live in an area with a lower tax rate than the rest of my country. Can you adjust the tax rate for me?
Unfortunately, we are unable to modify tax rates for individual purchases. Taxes are automatically calculated based on your location and applicable tax laws.
We are a tax-exempt business. How can we apply for tax exemption on our Musio purchase?
To see if your organization qualifies for tax exemption, please follow these steps to apply:
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Create a Musio account
- Visit portal.musio.com and sign up for a free account.
- After signing up, check your email for a verification link and confirm your account.
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Submit your tax-exempt certificate
- Before sending your certificate, ensure it lists our payment processing company, Paddle, as the seller. Use the following details for Paddle:
Paddle.com Inc.
3811 Ditmars Blvd. #1071
New York, NY 11105-1803
Astoria, United States
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Contact Musio Support
- Send your tax-exempt certificate to support@musio.com.
- Once received, our Support Team will forward it to Paddle for verification.
- After Paddle confirms your tax-exempt status, we will issue an updated invoice with the tax removed.
Need More Help?
If you have any questions or need further assistance, feel free to contact our Support Team at support@musio.com—we’re happy to help!