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Error Message: "Waiting For Musio Connect"

  • Updated

If you’re seeing the error message "Waiting For Musio Connect" or something similar (such as "Looking for Musio Connect..."), this guide will explain why the message appears and how to resolve it:

 

Why Am I Seeing This Error?

Musio Connect is the companion application to Musio. It runs in the background and:

  1. Manages your Musio downloads and instrument content.
  2. Validates your subscription or license.
  3. Connects Musio to the cloud-based catalog.
  4. Provides workflow options for you to manage the Musio settings and preferences, etc.

If the connection between Musio and Musio Connect is lost, Musio can no longer perform these vital functions, causing this error message to appear.

 

How to Fix This Issue

First, close your digital audio workstation (DAW) and then follow these steps to restore the connection between Musio and Musio Connect:

 

1. Manually Launch Musio Connect

  • On macOS:
    1. Press CMD + Spacebar, type "Musio Connect", and launch it.
    2. Or, go to Macintosh HD → Applications → Musio Connect and open it.
  • On Windows:
    1. Click the Start Menu, type "Musio Connect", and open it.

Important: Keep Musio Connect open while you work (you can minimize it in the background).

 

2. Enable Auto-Launch for Musio Connect

If the issue happens again, Musio Connect might not be launching automatically.

To enable auto-launch:

  1. Open Musio Connect.
  2. Click Settings.
  3. Under the System section, enable "Launch Musio Connect At Startup".

This ensures Musio Connect starts automatically whenever your computer is restarted.

 

3. Check Storage Space for Musio Samples

If the steps above didn’t help, there’s a few more things we can check. Musio may not function properly if your Samples Location (where your samples are being stored) doesn’t have enough free space. To check:

  1. Open Musio Connect and go to the Instruments tab.
  2. Look for the Samples Location path (at the top middle of the window).
  3. Ensure there is enough free space (we recommend 200-500 GB, depending on how many instruments you’ve downloaded and want to download).
  4. Make sure the folder has read & write permissions.

 

4. Check Temporary Downloads Location

Musio also uses a Temporary Downloads folder, which needs enough storage and the correct permissions. To check:

  1. Open Musio Connect.
  2. Click Settings.
  3. Under the Downloads section, find the Temporary Downloads Location.
  4. Ensure this location has sufficient free space and read & write permissions.

 

5. Check Your Antivirus or Firewall

Antivirus or firewall software may block Musio Connect from launching properly. If you have antivirus or firewall software running, whitelist the following:

  1. Musio
  2. Musio Connect
  3. r2.cloudflarestorage.com (Musio’s download service)

 

6. Reinstall Musio

If none of the above steps resolve the issue, try uninstalling and reinstalling Musio. To do this:

  1. Follow the uninstallation instructions in this guide.
  2. Then, log into portal.musio.com and click one of the installer buttons in the top right corner to reinstall Musio.

 

Still Seeing the Error? Contact Support

If you’ve tried all of the above steps and Musio is still showing the "Waiting For Musio Connect" error, reach out to our Support Team at support@musio.com. To help us resolve your issue faster, please include:

  1. A description of the issue and what happened when you tried the troubleshooting steps above.
  2. Your operating system and version and digital audio workstation (DAW) and version.
  3. Musio log files (here’s how to send them):
    • Open Musio.
    • Click the three-line menu (top right corner).
    • Select "Submit Feedback" and check the "Include Log Files" box. Thank you and we’ll get back to you as soon as possible!

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