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Musio Connect: General FAQs

  • Updated

Below are answers to frequently asked questions about Musio's companion application, Musio Connect.

 

Note: This article does not cover troubleshooting error messages like "Waiting For Musio Connect" (click here for an article about that) or provide a full overview of the Musio Connect interface and settings (see this guide for that). Instead, this article focuses on other general Musio Connect questions.

 

What is Musio Connect? Why do I need to have it running?

Musio Connect is the companion application to Musio. It runs in the background and:

  1. Manages your Musio downloads and instrument content.
  2. Validates your subscription or license.
  3. Connects Musio to the cloud-based catalog.
  4. Provides workflow options for you to manage the Musio settings and preferences, etc.

Since Musio relies on Musio Connect for these functions, it must remain running for Musio to work properly.

 

How do I remove the Musio Connect icon from my top menu bar (macOS)?

To remove the Musio Connect icon from your macOS menu bar:

  1. Open Musio Connect and click Settings.
  2. Scroll to the System section at the bottom.
  3. Toggle "Show Menu Bar Icon" to disable it.
  4. The Musio Connect icon will disappear from your menu bar.

 

I opened Musio and saw this message: "Uh oh, it looks like Musio Connect did not shut down properly last time." What should I do?

This message appears when Musio does not shut down properly, such as after a crash. If you’d like our Development Team to investigate what happened, follow these steps:

  1. Open Musio and click the three-line menu in the top right corner.
  2. Select Submit Feedback.
  3. In the text box, explain what happened before the error appeared.
  4. Check the box for "Include Log Files" (this helps our team analyze the issue).
  5. Click Submit.

Our team will review your logs and respond as soon as possible.

 

If I uninstall instruments using Musio Connect, will they be removed from my hard drive?

Yes, but with one important exception:

  • If you uninstall an instrument using Musio Connect, it will be removed from your Samples Location (the folder where Musio stores downloaded samples).
  • However, if an instrument shares samples with another patch (e.g., a keyswitch patch and individual articulation patches for the same instrument), the samples will not be deleted until no patches require them. If you want all of those samples deleted, please uninstall the keyswitch or individual articulation instruments that remain.

If you uninstall an instrument and don’t see disk space freeing up, try the following:

  1. Check if the instrument is still in use by another patch.
  2. Restart Musio Connect and see if the space updates.
  3. If space is still not freeing up, contact our Support Team (details below) so we can investigate.

 

Need More Help?

If you have additional questions, please reach out to our Support Team at support@musio.com. To help us assist you faster, please include:

  1. A description of your question or issue, including any steps you’ve already tried.
  2. Your operating system and version and your DAW and version.
  3. Log files from Musio (if needed):
    • Open Musio and click the three-line menu in the top right corner.
    • Select "Submit Feedback" and check "Include Log Files". Thank you! We’ll get back to you as soon as possible!

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