If you're seeing this error when trying to log in to portal.musio.com, don’t worry as it’s usually a quick fix.
Why This Happens
This message often appears when your Musio account hasn’t been verified yet. Before you can access the portal, you’ll need to confirm your email address.
How to Fix It
- Check your inbox for a verification email from us. Look for a message with a link to verify your account. It should’ve arrived shortly after you signed up.
- Didn’t see it? Check your spam or junk folder. Sometimes the verification email gets filtered by mistake.
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Still can’t find it?
- Try searching for “Musio” in your inbox.
- If you’re using a school or company email, check with your IT team in case it was blocked.
- Already verified and still getting the error or never received the verification email? Please reach out to our Support team at support@musio.com. We’ll take a closer look and help you get logged in.