If you're having trouble creating your Musio account, verifying your email, or redeeming your license code, this guide will help you resolve common issues:
I signed up for an account but never received a verification email.
- Check your spam or junk folders as sometimes the verification email gets filtered there.
- If you still can’t find it, contact our Support team at support@musio.com, and we’ll send you a direct verification link.
I clicked the verification link, but I see a “Safe Link Protection” message.
- This message comes from a firewall or security software blocking the email.
- To fix this, disable the firewall temporarily or whitelist Musio in your security settings.
- Once adjusted, you should be able to access the verification link.
I haven’t received my License Code.
- Check your purchase confirmation email.
- The License Code should be listed in this confirmation email.
- Check your spam or junk folders if you didn’t receive a confirmation email.
- If you haven’t received the confirmation email at all, it may due to a typo in the email address that was used for the purchase. Please contact support@musio.com, and we’ll issue a new license as soon as possible.
I entered my License Code, but it’s not working.
If you see a “License code not found” error:
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Check if your license is already active.
- Log in to portal.musio.com.
- Click on Account at the top left.
- Click the Licenses tab.
- Does your license show up here with "☑️ Active" on the same row?
- If yes, your license has already been redeemed, and you'll no longer need the code. You can install Musio and start using it by logging in at portal.musio.com, click the Account tab, click the Download Musio tab, and click the download button for your OS.
- If no, contact our Support team at support@musio.com
I purchased Musio but never received a confirmation email.
- Check your spam or junk folders in case the email was filtered.
- If you still don’t see it, contact support@musio.com, and we’ll verify your purchase and resend the confirmation email.
I am getting spinning wheels that never go away when I log into my account portal.
Please reach out to our Support team at support@musio.com. We will check if there are any duplicate licenses or any other issues with the account that may have caused this.
Error Message: "Service unreachable. Please try again later."
Please first try accessing your portal with another internet browser and refreshing the page a few times. If the issue persists in the other internet browser, please reach out to our Support team at support@musio.com. Let us know which operating system and version you are on and also which internet browser you are using. We will check our servers to see if the service is down and get back to you as soon as possible.
Need More Help?
If you have any questions or need further assistance, contact our Support team at support@musio.com, and we’ll be happy to help!