If your internet browser is preventing the installation link for Musio from launching, follow these steps to resolve the issue:
1. Safari Blocking Pop-Ups
Safari may block the installation process by preventing an additional tab from opening. To allow the pop-up:
- Look for a pop-up block icon in Safari’s search bar when you click the installation link (refer to the screenshot below).
- Click the icon to allow the pop-up. This should enable the installation to proceed.
2. Other Browsers Blocking Pop-Ups
If you’re using a browser other than Safari and experience a similar issue, it’s likely due to pop-up restrictions. Each browser handles pop-ups differently, so here’s what you can do:
- Check the Search Bar: Look for any alert or icon indicating that a pop-up has been blocked. Click it to allow the pop-up.
- Change Browser Settings: Search for "how to allow pop-ups" in your specific browser (e.g., Chrome, Firefox) for step-by-step instructions.
Need More Help?
If you’re unable to resolve the issue or need further assistance, we’re here to help!
Contact Our Support Team:
- Email us at support@musio.com with the following details:
- Your operating system and version (e.g., macOS Ventura 13.0, Windows 11).
- The browser you’re using (e.g., Safari, Chrome, Firefox).
- A description of the issue you’re experiencing.
Our team will get back to you as soon as possible to help you complete the installation!