If you see this error message (or similar ones like "Please ensure you have an active subscription or perpetual license before continuing"), it means that Musio is not detecting your subscription or license as active.
Follow these steps to resolve the issue:
1. Check if your account is active
- Log in to your Musio account at portal.musio.com.
- In the middle column, you should see your Musio 1 license or subscription with the word "Active" next to it.
- If you see "Active" → Proceed to Step 2.
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If you don’t see your license/subscription:
- Log out and log back in using the email address you purchased Musio with.
- If it’s still missing, contact our Support team at support@musio.com.
2. Restart Musio and Musio Connect
- Close all DAW sessions and any open instances of Musio.
- Launch Musio Connect on its own.
- In the top right corner, click "Log Out" and then log back in manually with the email you purchased Musio with (avoid copy/paste or autofill).
3. Open the Musio Standalone App
- Once logged into Musio Connect, open the Musio Standalone app (outside your DAW).
- If Musio Standalone works, it means the connection between Musio and Musio Connect has been restored.
4. Restart Your Computer (Optional but Recommended)
- A full system restart can help refresh background processes and ensure everything is syncing properly.
5. Refresh Your Membership in Musio
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If the error message is still showing:
- Open Musio and locate the error message "Looks like you need to update your membership."
- Click the "Refresh" button underneath the message.
- This will manually refresh your membership and should resolve the issue.
Need More Help?
If the issue persists, please email our Support team at support@musio.com and include the following:
- ✅ A brief description of the issue and what happened when you tried the steps above.
- ✅ A screenshot of your Musio account portal (log in at portal.musio.com).
- ✅ A screenshot of the Musio Connect homepage.
These details will help us diagnose the issue quickly. Thank you!