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How To Fix Slow Download Speeds In Musio

  • Updated

If your instrument downloads in Musio are slower than expected, try the following troubleshooting steps to improve speed:

 

1. Is the slow speed affecting all instruments or just specific ones?

  • If the issue is limited to specific instruments, take note of which ones.
  • Legato, Ensemble, and Keyswitch patches are significantly larger than other instruments, so they naturally take longer to download.

2. Are you using a VPN or proxy?

  • VPNs and proxies can slow down downloads due to extra encryption and routing processes.
  • Try temporarily disabling your VPN or proxy and see if download speeds improve.

3. Do you have a firewall or antivirus software running?

  • Some firewall or antivirus programs scan files during downloads, which can slow them down or even cause failures.
  • To prevent interference, whitelist (allow) the following in your antivirus or firewall settings:
    • Musio
    • Musio Connect
    • r2.cloudflarestorage.com

4. Are you on the latest version of Musio?

  • Open Musio Connect and check the bottom left corner.
  • If you see a red update link, click it to install the latest version.
  • Updating can resolve performance issues, so check if download speeds improve afterward.

5. Are you storing Musio on an external hard drive?

  • If you're using an external hard drive on macOS, check its file system format:
    • Right-click on the drive.
    • Select Get Info.
    • Look under General > Format.
  • Avoid these formats on macOS:
    • ext4
    • ExFAT (causes slow read/write speeds)
  • If your drive is formatted in one of these, consider reformatting it to macOS Journaled or APFS for better performance. ⚠ Warning: Reformatting erases all data on the drive, so be sure to back up your files first!

Need more help? Email Our Support Team at support@musio.com with the following:

  1. A description of the issue and the steps you’ve already tried.
  2. Your operating system and version (e.g., macOS Ventura 13.0 or Windows 11).
  3. Your digital audio workstation (DAW) and its version (e.g., Ableton Live 11).

Send Log Files from Musio:

  1. Open Musio.
  2. Click the three-line menu in the top-right corner.
  3. Select Submit Feedback and check the Include Log Files box. This will help us investigate the issue further. Thank you!

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