Have questions about payments, invoices, or billing? Here are answers to the most common questions:
How do I update my payment method?
Currently, there isn't a way to update your payment method in the account portal unless your subscription is "Past Due" at which point a link to update it will appear in your portal on the subscription tab. We are currently working on adding a permanent Update Payment Method link to everyone's portal no matter your subscription status.
In the meantime, if you'd like to update your payment method even when your subscription isn't "Past Due":
- Go to paddle.net.
- Click Look Up My Purchase.
- Follow the prompts there.
Don’t see the "Update Payment Method" link?
Contact our Support team at support@musio.com, and we’ll provide a direct link for you.
Where can I find my invoices or receipts?
You can view and download your invoices or receipts through Paddle, our payment processing partner.
To access your invoices:
- Visit and log in to the Paddle customer portal: https://customer-portal.paddle.com/cpl_01j427wq6xjwgcaw5w27spstfe
Can’t find your invoice?
If you don’t see the invoices/receipts for your payments there, reach out to our Support team at support@musio.com, and we’ll assist you as soon as possible.
Can you send me an invoice with my TAX ID (or VAT number)?
Yes! While we can’t directly edit invoices in Paddle, we can manually add your TAX ID or VAT number to the invoice PDF and send it back to you. To request this, email support@musio.com, and we’ll take care of it.
Need More Help?
If you have any questions or need further assistance, feel free to contact our Support team at support@musio.com, and we’ll be happy to help!