Have questions about payments, invoices, or billing? Here are answers to the most common questions:
How do I update my payment method?
To update your payment method:
- Log in to your Musio account at portal.musio.com.
- In the right-hand column, look for the red link labeled "Update Payment Method."
- Click it, enter your new payment details, and select "Update Payment Method" to save your changes.
- If you have any outstanding balances, they will be charged to the updated payment method automatically.
Don’t see the "Update Payment Method" link?
Contact our Support Team at support@musio.com, and we’ll provide a direct link for you.
Where can I find my invoices or receipts?
You can view and download your invoices or receipts through Paddle, our payment processing partner.
To access your invoices:
- Visit and log in to the Paddle customer portal: https://customer-portal.paddle.com/cpl_01j427wq6xjwgcaw5w27spstfe
Can’t find your invoice?
If you don’t see the invoices/receipts for your payments there, reach out to our Support Team at support@musio.com, and we’ll assist you as soon as possible.
Can you send me an invoice with my TAX ID (or VAT number)?
Yes! While we can’t directly edit invoices in Paddle, we can manually add your TAX ID or VAT number to the invoice PDF and send it back to you. To request this, email support@musio.com, and we’ll take care of it.
Need More Help?
If you have any questions or need further assistance, feel free to contact our Support Team at support@musio.com, and we’ll be happy to help!