General Conditions
Software developed by Cinesamples/Musio is available on a try-before-you-buy basis, with a 30-day free trial to ensure that you can fully experience it prior to making your purchase. We encourage you to review any available information and try the software before making your purchase to ensure it meets your requirements.
If you are not satisfied with software purchased or subscribed to directly from Cinesamples/Musio, please request a refund within:
•14 days of your purchase of a perpetual license, or
•14 days of a subscription sign-up.
Refunds requested beyond these windows will not be issued unless the transaction was subject to a fraudulent purchase.
Price Adjustments:
We will only refund or credit the difference between the price you were charged and a price reduction (such as during special sales events) if your initial purchase was made within a 2-day period before or after the price reduction occurred.
Billing Errors:
If you are requesting a refund due to billing errors (e.g., double charge, product overlap between perpetual license and subscription), we will remedy the situation as soon as possible.
Refund Processing:
In case you are issued a refund, it should appear on your credit card statement within 7 to 10 business days. Upon receiving a refund, you must cease all use and destroy all copies (full or partial) of the Software for which you no longer possess a valid, purchased license. Cinesamples/Musio reserves the right to disable any product keys, serial numbers, or license codes issued to you for the refunded products.
Non-Refundable Cases
Cinesamples/Musio may decline refund claims in the following cases:
•Inability to operate the software in your computing environment.
•Inability to use the software due to user error.
Coupon Policy:
Please note that coupon details must be filled in before proceeding to the order check-out. We will not apply discounts retrospectively to orders that have already been placed.
Third-Party Purchases:
We can only accept refund claims for products purchased via our online store. Purchases made from retailers such as Plug-in Boutique, Media Integration, etc., are subject to those retailers’ refund policies.