I am getting a Microsoft Defender SmartScreen alert when trying to install Musio on Windows. Can I bypass this?
Click More Info and you'll see a Run Anyway button appear. This may happen on Windows 11 systems since Musio is a brand new app, but you can install the app normally by clicking More Info to bypass this screen.
I am getting a "Looking For Musio Connect..." error. What do I do?
Please manually launch Musio Connect. To do this on Mac, press CMD+Space Bar and type in Musio Connect to launch from there. Or you can find it in Macintosh HD -> Applications -> Musio Connect. On Windows, you can launch this background app by typing “Musio Connect” into the search bar in the Start menu or OS (C:) -> Program Files -> Musio.
How can I submit feedback in Musio?
There are two ways to submit feedback in Musio, depending on the type of feedback you wish to provide. If you’re looking to submit feedback about the Musio application itself, please click on the settings button in the top right corner and then click Submit Feedback.
If you want to submit feedback about a particular instrument in the catalog, load up the instrument in question and then right next to the drop down menu where you can choose a different midi channel, there is a gear icon. Click on that and then click Submit Instrument Feedback.
Fill out the Submit Musio Feedback form and press Submit. You will also have the option to include Log Files or an Attachment with more details. Be sure to check the Include Logs box to send detailed information that will help us track down your issue quickly!
