Get in touch!
You can reach us at support@musio.com or by clicking Submit A Ticket in our Help Center. We also have a built-in feedback reporting system in the Musio app. For app-specific feedback, access the Submit Feedback option via the hamburger menu in the top right corner of the Musio interface. For instrument-specific feedback, click on the cog wheel icon in each instrument’s slot to submit details such as app version, instrument ID, and logs. For more on in-app feedback, click here.
Our Support Team typically responds within 24-48 hours, excluding weekends and holidays. Please note that response times may vary based on the nature of the inquiry and our current support capacity.