Get in touch!
You can reach us at support@musio.com or by clicking Submit A Ticket here in our Help Center. We also have a built-in feedback reporting system in the Musio app. For app-specific feedback, users can access the Submit Feedback option via the hamburger menu in the top right corner of the Musio interface. For instrument-specific feedback, users can click on the cog wheel icon in each instrument’s slot to submit detailed information about their app version, instrument ID, and logs. For more details on how to submit in-app feedback, click here.
Our Support Team typically responds within 24-48 hours, excluding weekends and holidays. Please note that response times may vary based on the nature of the inquiry and our current support capacity.